How do I register my domain
name for free?
Simply sign up for any hosting plan for 12 months
and you will qualify for a free domain name for a
year.
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Is there a minimum time contract/commitment?
Not at all. You can pay monthly or yearly. You can
also cancel at any time.
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How soon will my account be set
up and ready for use?
Account orders are placed in a queue and are processed
in the order in which they are received. Your site
can be uploaded to our servers immediately after you
receive your account info. Please refer to your account
info email for instructions. If you did not receive
this email, please notify us immediately. (There's
a chance the email address you submitted to us during
ordering is incorrect!)
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How do I park my current web site
to your servers after signing up?
If you signed up with ClintHost,
you should have received an email with instructions
on how to change your name servers. As a quick reference,
you will need to sign into your domain registration
company's control panel and reassign your name servers
to:
ns1.clinthost.com
ns2.clinthost.com
If you need further assistance to reassign your name
servers, please provide us your username and password
of your domain registration company URL.
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Do you offer a money back guarantee?
Yes. If for any reason during the first 30 days as
a ClintHost
customer, you are not completely satisfied with any
of our services, you will get a full refund of your
hosting plan. However, domains are not refundable.
If you purchase a domain from us, you will be refunded
your total payment minus $12 for the domain, and you
will retain full ownership and control of your domain
name.
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Do you have back up service for
my site?
Yes, we have daily back up service of your files.
However, it is the clients' responsibility to do all
back ups of their sites. Note: You can generate files back up or databases
back up of your site via cPanel control panel.
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How fast is your connection?
Our servers
are located in world class datacenter for maximum uptime, speed and connectivity
- We currently have server in Liquid Web, Inc. (Lansing, MI, USA).
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What are your server and control panel specifications?
Dual Opteron server with 10k RPM drives in RAID-5 on a Red Hat Linux 9.0 with 2 Gb RAM
Burstable
The control panel is powered by the
new cPanel
10.8.1 and our screaming fast network is connected to
multiple providers for a 99.9% uptime guaranteed.
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Do you host adult sites, warez
sites or sites containing illegal material?
No. Please see our Acceptable
Use Policy for policies regarding this.
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What benefits do I get for transferring
from another hosting company?
If you have your website hosted somewhere else online,
this offer is for you! Here is what you get:
Two free months of hosting in any package you subscribe
Assistance in domain transfer
Assistance in moving your web pages to our server
To use this offer, please mention "transfer hosting"
in the comments box of the order page.
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Have you already paid for hosting
elsewhere? No problem!
If you have already prepaid with another hosting company,
you can use your remaining prepaid time as credit toward
hosting with us. Here is what you get:
Existing prepaid time used as credit (when equal
time is prepaid with us)*
Two additional free months of hosting
Assistance in domain transfer
Assistance in moving your web pages to our server
*If you are currently hosting your web site somewhere
else and prepaid them, you can use that prepaid period
as credit toward hosting with us (up to one year) when
you prepay the same amount of time with us. For example,
if you have 5 months prepayment remaining with another
hosting company, you pay 5 months with us but you will
enjoy 10 months of web hosting.
To use this offer, please mention "transfer hosting-prepaid"
in the comments box of order page. Proof of previous
payment is required.
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How do I get support?
You can email our support team at support@clinthost.net
24 hours a day 7 days a week or use our Support
Form.
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Does ClintHost
offer telephone support?
ClintHost
does not offer telephone support for one simple reason.
“Cost." If we offered phone support we would
not be able to offer hosting prices at such low prices.
The bottom line is phone support is costly to manage
and provide. By not incurring the cost of 24/7 phone
support along with stream lining our core business processes
we can pass this savings on to our customers.
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I changed my control panel password and now I can't
get in. Why?
Passwords are case sensitive and are limited to 8 characters.
If you entered a password longer than 8
characters please try entering the first 8 characters
when logging into your control panel.
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How to set up my e-mail account?
To set up your e-mail account, use the following configuration
to retrieve e-mail from your POP account:
Incoming mail (POP3) server: mail.yourdomain.com
Outgoing mail (SMTP) server: mail.yourdomain.com
*Set SMTP authorization within your email application
to have the server authenticate you
For Outlook Express users, you can download Outlook
Express Auto-Config icon while you create your email
account over cPanel.
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How do I access my webmail?
To check your email via webmail, simply go to http://www.yourdomain.com/webmail
and enter your login name and password.
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How can I upload my website to my new server at ClintHost?
Assuming you have successfully set your name servers
to ClintHost,
you can use cPanel or ftp programs or Internet Explorer
to access your web server. Simply type ftp.yourdomain.com
and you will be prompted for your user name and password.
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Can I upload files to my hosting server while my domain
name is propagated to ClintHost.com?
If you signed up with a hosting plan, you should
have received an email with detailed instructions
on how to access your account via temporary IP address.
After your domain is fully propagated through the
system, you can upload to yourdomain.com via cPanel,
FTP or Dreamweaver applications.
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What is the path to perl and to sendmail?
The path to perl is #!/usr/bin/perl and the path to sendmail is /usr/sbin/sendmail.
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Where should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin
folder for your domain.
The absolute path for any cgi or php you setup is "/home/username/public_html." Be sure to follow the instructions
for the script you are uploading regarding setting
permissions on the files and folders you create, as
they vary from script to script.
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I uploaded my files, but I don't see my page, why?
If our default index.html, "This domain is parked
at: ClintHost.com,"
has not been replaced by another index page, then
anyone going to yourdomain.com will still see that
page instead of your home page. This is the order
in which the web server looks for a page to put up
as the "home" page (e.g. index.html, index.shtml).
Just delete the index.html file and anything after
it in this list will then come up automatically. Notice
that "home.html" is not on the
list and so will not show up as your home page. You
would need to rename it.
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What is cPanel Control Panel?
Click here
to view a demo of cPanel Control Panel. (user: demo
- password: demo)
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How can I access my cPanel Control Panel?
Assuming you have successfully set your name servers
to ClintHost,
you may simply log in to your cPanel Control Panel
with your username and password at: http://yourdomain.com/cpanel
to change your settings.
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How do I use cPanel Control Panel?
Click
here to access cPanel documents and user guide
online or click
here to download them in your computer.
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What are the features in cPanel Control Panel?
Besides setting email accounts, uploading files and
controlling other settings of your website, fantasticon
at cPanel provides many FREE
software packages for you to choose.
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What kind of free softwares are available at cPanel
Control Panel?
Free scriptings such as guest books, counters, blogs,
shopping carts, discussion boards, mailing lists and
much more are available. All of these programs can
be automatically installed from your cPanel Control
Panel quickly and easily.
Remarks: we provide this Free software to you as an
added benefit of being a client of ClintHost.
Although we do offer these free programs,
we are not able to offer any support
on any of these free programs.
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What if I forgot my username or password?
Please email us at support@clinthost.net
from your site admin email address.
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What is the payment method? What if I do not have a credit card?
Generally, we accept Paypal subscription. If you do not have a credit card, you can send your payment by mail.
Please have your check or money order payable to our parent company:
Clint Graphics
P.O. Box 11501, Birmingham
AL 35202-1501, U.S.A.
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Can I upgrade my plan or features
later?
You can purchase new or expanded features, or upgrade
to a new plan. There is no set up fee for upgrading.
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How can I change my account or billing information?
If you need to update your account or billing information
please contact us here.
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What is the cost for additional features?
Here are the rates for some commonly added features:
Disk space : $1.50 - 50MB per month. Bandwidth
: $1 - 300MB per month. Minimum 5 months purchase is required.
Dedicated IP: $5 per month. SSL Secure Certificate: $50 per year (non-refundable).
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What about billing and over due policies?
Accounts will be given a grace period of 30 days,
if payment is not received within the grace period
your account will be deleted from our servers.
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How do I cancel my hosting account?
If for any reason you are unsatisified with ClintHost,
please let us know and we will be glad to help you.
You may use our support
form or email us at support@clinthost.net.
If in any event you will like to cancel your hosting
service, simply email cancellation@clinthost.com.
Be sure to include your domain name, user id and password.
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